What are you thinking?

There are a few chosen professions where you enact your trade via proxy. In some cases it is clear why this would be wrong, like, say Firefighters. Or Natural Gas technicians.

But geeks are in the more benign category of careers for remote helping. Inso that we won't kill you, but you'll want to see a doctor about us after a while.

Most of my interactions on the phone are pleasant. They involve co-workers that I enjoy spending my ever shorter life with. And they are typically professional and wish to get the job done, mainly because it involves them getting on with their day by working instead of conversing with people who talk through their noses, or other orifices.

But once in a while you get a special treat of a call. And that is what I want to discuss today. These calls involve people who on that day are vague to a fault, confused almost with purpose, and for some reason don't want their computer fixed before you suffer major head trauma from the inside out. Sometimes the person on the other end of the conversation is a relative, which makes it even harder.

And as a person who could be considered 'special' in social interactions I am too timid to push them to getting on with the call. And because your week probably needed a seasoning of the macabre I'll let you read my thoughts. I have an unspoken dialogue that sounds a lot like this:

Me: - Tech support, we fix your everyday.
Them: - Yeah, my program isn't working.
Me: - Must not reply 'all your base belong to us' - Which program?
Them: - This one!
Me: - If I pretend I'm dead maybe they will go away. ...
Them: - The thingy to do the forms.
Me: - If I chloroform myself right now, is that considered self inflicted injury? - Oh, how far do you get?
Them: - Nowhere.
Me: - Then by logic you haven't tried anything. You're either depressed or lazy. May I recommend an Anthony Robins tape to you? - Ok, can you click on Start, then Programs, then click the program icon.
Them: - Why are these computers so slow?
Me: - Shut up. ...
Them: - You computer people aren't good at making them work better.
Me: - Please shut up. ...
Them: - And my icons keep moving around, can you fix that?
Me: - For the love of mercy shut up. - Can you see the icon for the program?
Them: - I can't see anything.
Me: - Dear heaven you've gone blind. - It should be in the program list. Can you read the list out to me?
Them: - Can't you just come here and fix my problem?
Me: - Yes, but the computer would remain untouched and one of us would have to plead insanity. - No. Just look for the icon that looks like a Jackal with a hernia.
Them: - Huh?
Me: - No Mom, I don't want to be a writer, I want to fix computers all day and have fun. - It's red. Looks like a box.
Them: - I don't see it. I just see this rectangle here. It's orange. Can you do something about the printer, it's making funny noises.
Me: - Happy Happy Joy Joy. I don't think you're happy enough. I'll teach you to be happy. Hahahahahaha --Just click the orange rectangle. Do you see the program now?

I'd be lying if I said that call ended in less than 5 minutes after that. I expect that as some cosmic joke I'll become suddenly telepathic and end up getting fired or brought before a human rights commission at the UN.

Of course the days that I'm not so swift with third level support I expect them to not think this when the network lights go all blinky.